Monday, December 16, 2013
Thursday, December 12, 2013
Angry Letter Final
120 21st Street
Honolulu, HI 96818
December 2, 2013
Hickam Communities Earheart Center
210 Kokomalei Street
Honolulu, HI 96818
Dear Hickam Communities,
I can honestly say that I have the great privilege of living in a community that is, overall, well kept and pleasurable. Living on base housing, I have the benefit of having a company look over the well-being of my community-- which is not something that a lot of people have the pleasure of receiving.
Though grateful for this service, the housing maintenance department of the company doesn’t always meet the satisfaction and needs of residents. My family has personally had an experience with the maintenance department not doing their job right.
A couple weeks ago, our water heater broke, leaving us with no hot water. Showering in the morning with freezing cold water wasn't something we enjoyed, so my father decided to call maintenance to get the problem fixed. When he called, he was told it wasn't an emergency, but they'd come to us in the hours between 1-5 pm. This was fine with my dad; as long as we had hot water for the next day, we were good. But help didn't arrive until 6:13. My dad took off of work early to make sure he was there when the maintenance guys arrived, but he might as well've stayed the day at work considering how late they were. However, their late arrival was not a mistake on their part. They were rushed out at last minute by their superiors, they were supposed to have the rest of the day off but instead they got this "last minute job". Fixing a water heater is not a quick and easy job- the maintenance workers were busy repairing the heater until 10 o'clock at night. Going past the great inconvenience this was to my family; this was also very unfair to the workers themselves. They deserve to be told in advance of the things they need to do, so they can do it properly.
With my understanding there are about 15-20 maintenance workers operating within your facilities. With plenty of workers to get the job done, if scheduled properly, the issues residents have with maintenance could be resolved. On your website, it lists leakages as one of the top emergencies to be attended to by maintenance. Our water heater wasn’t working due to a leakage in the machine. If you all claim that leaks are in the top priority of maintenance, you should commit and attend to those you told were in priority.
Throughout this whole time, the workers themselves were cooperating well. Together they worked for hours in the back of my family's Lanai trying to complete a task they had little to no notice about. They apologized for being late and explained their supervisor's act of telling them on the spot.
I really do appreciate everything your company does for me, but I feel that communication amongst those in your work staff is something that should be improved. My community depends on your company for many of their residential needs- how your company functions as a whole has an enormous effect on the lives of the residents themselves.
Thanks for your time,
Brianna M. Martin-Ortega
Monday, December 2, 2013
Angry Letter
120 21st Street
Honolulu, HI 96818
December 2, 2013
Hickam Communities Earheart Center
210 Kokomalei Street
Honolulu, HI 96818
Dear Hickam Communities,
I can honestly say that I have the great privilege of living in a community that is, overall, well kept and pleasurable. Living on base housing, I have the benefit of having a company look over the well-being of my community-- which is not something that a lot of people have the pleasure of receiving.
Though grateful for this service, the housing maintenance department of the company doesn’t always meet the satisfaction and needs of residents. My family has personally had an experience with the maintenance department not doing their job right.
A couple weeks ago, our water heater broke, leaving us with no hot water. Showering in the morning with freezing cold water wasn't something we enjoyed, so my father decided to call maintenance to get the problem fixed. When he called, he was told it wasn't an emergency, but they'd come to us in the hours between 1-5 pm. This was fine with my dad; as long as we had hot water for the next day, we were good. But help didn't arrive until 6:13. My dad took off of work early to make sure he was there when the maintenance guys arrived, but he might as well've stayed the day at work considering how late they were. However, their late arrival was not a mistake on their part. They were rushed out at last minute by their superiors, they were supposed to have the rest of the day off but instead they got this "last minute job". Fixing a water heater is not a quick and easy job- the maintenance workers were busy repairing the heater until 10 o'clock at night. Going past the great inconvenience this was to my family; this was also very unfair to the workers themselves. They deserve to be told in advance of the things they need to do, so they can do it properly.
Throughout this whole time, the workers themselves were cooperating well. Together they worked for hours in the back of my family's Lanai trying to complete a task they had little to no notice about. They apologized for being late and explained their supervisor's act of telling them on the spot.
I really do appreciate everything your company does for me, but I feel that communication amongst those in your work staff is something that should be improved. My community depends on your company for many of their residential needs- how your company functions as a whole has an enormous effect on the lives of the residents themselves.
Thanks for your time,
Brianna M. Martin-Ortega
A couple weeks ago, our water heater broke, leaving us with no hot water. Showering in the morning with freezing cold water wasn't something we enjoyed, so my father decided to call maintenance to get the problem fixed. When he called, he was told it wasn't an emergency, but they'd come to us in the hours between 1-5 pm. This was fine with my dad; as long as we had hot water for the next day, we were good. But help didn't arrive until 6:13. My dad took off of work early to make sure he was there when the maintenance guys arrived, but he might as well've stayed the day at work considering how late they were. However, their late arrival was not a mistake on their part. They were rushed out at last minute by their superiors, they were supposed to have the rest of the day off but instead they got this "last minute job". Fixing a water heater is not a quick and easy job- the maintenance workers were busy repairing the heater until 10 o'clock at night. Going past the great inconvenience this was to my family; this was also very unfair to the workers themselves. They deserve to be told in advance of the things they need to do, so they can do it properly.
Throughout this whole time, the workers themselves were cooperating well. Together they worked for hours in the back of my family's Lanai trying to complete a task they had little to no notice about. They apologized for being late and explained their supervisor's act of telling them on the spot.
I really do appreciate everything your company does for me, but I feel that communication amongst those in your work staff is something that should be improved. My community depends on your company for many of their residential needs- how your company functions as a whole has an enormous effect on the lives of the residents themselves.
Thanks for your time,
Brianna M. Martin-Ortega
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